Return policy

Return policy

Returns will be accepted up to 7 days of your receipt of the item(s) for a full re-fund, but NOT postage in either direction except in the case of gross inaccuracy of the description. Return items must be packed as when delivered to you, we are not able to give a refund if the item is damaged during the return delivery

Product Policy

All vintage and antique Royal Worcester products are pre-owned and therefore slight variables in condition are possible. Each product purchased is sold in subject to its Product Description.  The colours of item may slight vary from those represented in the photographs on the website. Our stock is ever changing and we may only have one item of its kind in stock at a time. In the rare event that we do not have an item in stock, an e-mail will be sent informing you that the product is unavailable. We try to ensure that everything listed on the website is as up to date as possible, all listed products include VAT but do not include delivery. All prices published are in pounds sterling.

Damaged goods policy

Please check your goods properly upon receiving, if anything appears to be damaged in transport, please notify us about it immediately by email or telephone and preferably also attach a photo of the damaged goods.

Become a member

Join the Museum’s Friends Society, meet likeminded people and enjoy regular copies of our magazine ‘The Melting Pot’ and newsletters ‘The Chronicle’. 

Make a Donation

Help us care for these magnificent collections and continue to make them available for study and enjoyment. There are lots of ways to give and your support really makes a difference.

Up and coming events

Our schedule of events is always changing, make sure you stay abreast of the news and book your place by visiting our Events section now.

Visit the Shop

Browse the Museum Shop pages and find unusual, beautifully crafted, quintessentially English gifts to suite all pockets and tastes.