Disability and Access

Sadly we are now CLOSED due to Worcestershire going into tier 3 restrictions from 31 December 2020.

We will update this page when we have more information about when we can reopen again.

You can contact us by emailing [email protected] . Messages left on the main number will be checked at least once a week but please email us if you can.

Physical Access

The Museum of Royal Worcester has full wheelchair access throughout the galleries, two lifts and a disabled toilet. In compliance with social distancing measures and for your safety, a maximum of one person or family is allowed in the lift at a time. Wheelchairs are available for use at the Museum free of charge, subject to availability. Three hour street parking is available in Severn Street outside the museum for those with a blue badge.

Essential accompanying Carers supporting your visit are admitted free of charge, please be prepared to present one of the following: a Disability Allowance Award or Attendance Allowance letter, a Personal Independence Payment letter, a Blue Badge entitlement letter, or a letter from a GP or Consultant confirming the need for a full-time carer.  We ask that your evidence is dated within the last 12 months.

Visitors With Hearing Impairment

Our audio guide is available with silent headphones or hearing loop. The hearing loop and
silent headphones enable hearing impaired people to enjoy the audio guide when both their
hearing aids are switched to ‘T’. The Museum of Royal Worcester is a very visual museum
and the cabinets have printed captions and factsheets are available. Guide dogs are welcome.

Visually Impaired Visitors

Our audio guide describes many exhibits, the history behind the manufacturing process and specific items. Items on general display cannot be handled, but an introduction with a member of staff and opportunity to handle items from the collection can be booked for groups of visually impaired visitors. Please book this service in advance of your visit. Hearing dogs are welcome.

Please ask our staff for any other help you may need.

Seating Accommodation

To help accommodate a variety of visitor needs, the Museum provides comfortable seating areas in our spacious galleries across both floors.

For a preview of what to expect from your visit, please watch the video below.